• All our shipments include Comprehensive Insurance against losses, breakages, or anomalies that may affect the package during transport.

    It is very important that when you receive the order, you check that the package is not damaged, stained, or open, in which case you should not accept it.

    In that case, indicate the reason on the delivery note provided by the courier and contact us to inform us and arrange for a new shipment. www.santaisabeldetorres.es only offers quality and original products. The reception of the sent products and their handling for shipment preparation follows a strict quality procedure.

  • Right of Withdrawal: From www.santaisabeldetorres.es, we recommend checking the goods and verifying that everything is in good condition (we recommend checking the material as soon as possible to ensure its return if necessary).

    You also have 14 days from the receipt of the product, without penalties for exercising your right of withdrawal. So, the total amount of the purchase will be refunded, that is, the price of the product plus shipping costs, and the exercise of the right is not subject to any formalities, simply requiring the consumer to return the product in perfect condition without limiting its use (as long as it goes beyond mere checking the good condition and functioning of the product) to the impossibility of the consumer returning it exercising their right of withdrawal.

    The consumer should know that if the product is not returned in the original packaging within the withdrawal period, it will undergo depreciation, which will be communicated at the time of resending.

    Before making such return, the customer must contact our sales department via email at info@santaisabeldetorres.com or by phone at +34 687 713 092 where we will indicate how to proceed with the return.

    No return that has not been previously communicated will be accepted. To accept the return, the product and its packaging must be in perfect condition and retain all their accessories and original documentation.

  • Defective Product from Origin:

    Returns are guaranteed. Once we receive the defective product, we will proceed with repair, replacement, price reduction, or contract resolution, which will be free for the consumer and user.

    All products added to the cart and purchased in the online store are immediately customized or tailored to the user's liking.

    In case of damage, we will proceed with repair, replacement, or price reduction, as appropriate. All pro forma invoices and estimates requested by the customer must be reviewed to give approval and proceed with the order. The seller is liable for non-compliance that manifests within two years from delivery. The consumer and user must inform the seller of non-compliance within two months from becoming aware of it.

  • Product that does not match the order by mistake:

    The product can be exchanged as long as it is unopened and remains in perfect condition. The purchase amount will never be refunded, but the product can be exchanged for an item of the same or higher value. Shipping costs and the price difference, if any, will be borne by the person making the exchange.

  • Promotions:

    Two offers or promotions cannot be applied to the same product at the same time: In case an offer or promotion affects a product, and a new offer/gift with the same product comes into effect, both offers or promotions will not apply.

  • Promotions with discounts:

    All promotions with discounts are redeemable for a single order. Not valid for double purchases under the same customer name, where billing and delivery names match.

  • Observations for International Shipments: www.santaisabeldetorres.es is a Spanish company and is responsible for shipments within this territory. If a purchase from www.santaisabeldetorres.es is intended for outside the Spanish territory, the order will be processed via email at info@santaisabeldetorres.com or by phone (including WhatsApp) at +34 687 713 092. www.santaisabeldetorres.es may assist the customer with the management or contracting of international transportation, but the customer is always responsible for the cost of transportation and any related responsibilities. Therefore, if the shipment is international (outside the Spanish territory), the company www.santaisabeldetorres.es is not responsible for any charges or unforeseen events that occur once it leaves the European territory. Therefore, the customer, in addition to paying the international shipping costs, assumes any expenses or obligations that may arise from the shipment, such as storage costs in ADT, import taxes in the destination country, customs charges, return costs to origin, or any other expenses incurred by the shipment. Once the merchandise arrives at its destination, the customer can return the product to the origin and get a refund. However, the customer is responsible for the return costs of the international transport. If, by any chance, return costs to origin are charged to www.santaisabeldetorres.es, as the customer is always responsible for assuming these costs for international return, www.santaisabeldetorres.es will deduct all incurred costs and only refund the differential amount.

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